Order Processing & Delivery
We proudly offer free shipping across multiple regions!
• All orders undergo quality testing and are processed within 10 hours
• Shipping method: J&T Express / SPX Express / LBC Express, etc.
Shipping time: Arrange shipment within 24 hours after order is placed
• Delivery timelines may vary due to holidays, natural disasters, or epidemics
• Rest assured - we prioritize swift and secure delivery of your purchase
Pre-Order/Backorder Items
• In-stock items ship immediately from our warehouse
• Pre-order/backorder items will ship automatically once available
• Partial shipments may occur for multi-item orders, so please be assured if you only receive part of the order
Order Tracking
• We will provide the tracking number for you to track your package
• Allow 2 business days for tracking details to update
Address Accuracy
• Customers bear sole responsibility for providing accurate delivery addresses
• Address corrections must be requested immediately via opening a case to communicate with customer service
Returns
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
• Review our [Refund Policy] for detailed return instructions
Lost/Stolen Packages
• SURALLOW GLOBAL is not responsible for lost or stolen packages.
• Contact your local carrier using tracking details if delivery issues occur
• For assistance, email marketing@surallow.global
This is the shipping policy for SURALLOW GLOBAL.
We aim to provide an excellent shopping experience and ensure that your order arrives on time and in good condition.